Quick Help

Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

 Category: You have already placed an order and have a question

Articles in this Category

What do I do if my product arrives damaged by the courier?
Transit insurance. If the product has been damaged during transit - do not sign for them when you receive them without checking the product. Transit insurance companies require you to check your item...
Article rated 3.3/5.0
Returns Policy / Order Cancelations
We adhere to the guidelines set out by the department of Fair Trading and the Australian Consumer Law. Below is a copy for your reference of our returns policy.
Article rated 3.2/5.0
I would like to know when I will receive my order
We try to dispatch orders the same day we receive them providing that the item is in stock. This is NOT guaranteed. Most items are dispatched within 24 hours. This excludes large items such as Baby Fu...
Article rated 2.3/5.0
I’ve purchased an item for another person and wish to remain anonymous – will my details be visible to the recipient?
We understand that you value your privacy and wish to have your personal information kept secure. Any personal information that we collect about you will be used and disclosed by us so that we can ...
Article rated 3.6/5.0
I would like to Change or Add items to my order that I have placed.
In most cases, if your order has not been dispatched already, we can add more items to your order or even change your order. eg. you may decide you want a different colour. Of course if we have speci...
Article rated 3.3/5.0
How do I cancel an order?
Cancellation of Orders Provided your items have not been shipped, if approved by management, you may cancel an order - however a 20% cancellation fee will apply.  To Cancel an order, submit a questi...
Article rated 3.2/5.0
How do I change the delivery address on my order
Your delivery address is able to be changed, however only while your order remains unsent. To change your delivery address, call our store during business hours. Outside of business hours, submit a ti...
Article rated 3.5/5.0
How do I go about getting a Tax Invoice?
Once your order has been placed, you will receive an email, with your Tax Invoice details, to your registered billing email address. Should you require another copy simply Sign In to your account and ...
Article rated 3.1/5.0
Warranty Assessment
Product Assessment Once proof of purchase has been established, the available remedy will depend on whether the fault amounts to a major failure. In most cases, we will need to consult with the manufa...
Article rated 2.8/5.0
What should I do if I have changed my mind and want to return a product?
Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or made an incorrect choice. As we are a baby store, we understand that our customers want ...
Article rated 2.9/5.0
You must retain your receipt
In order to obtain a refund, exchange or to repair a product purchased from us, including those products which carry a manufacturer's warranty, you must have clear proof of purchase which shows that y...
Article rated 3.1/5.0
Oricom Warranty Claims
The good news is that Oricom handle warranty claims directly to get issues resolved the fastest way possible. Just drop them a line on the number below and give them your details and the issue and the...
Article rated 3.1/5.0
Uppababy Warranty Claims
The good news is that Uppababy handle warranty claims directly to get issues resolved the fastest way possible. Just Submit at ticket on their Australian Help Desk and give them your details and the i...
Article rated 3.6/5.0
Claims for Missing Items
Before submitting a ticket on our help desk for missing items in a delivery, please check all boxes / packages that you received as we combine smaller items into boxes of larger items to reduce our cu...
Article rated 3.1/5.0
How To Find My Tracking Number
Once your order has been dispatched, you are sent an email from the courier with your online tracking information as well as an ETA from the courier to you.  If you placed your order online, you are a...
Article rated 3.5/5.0
Thule Warranty Claim
Thule Handle Warranty Claims Directly to get claims resolved the fastest way possible. Claims for Thule products in Australia can be submitted for assessment using Their Warranty Form. In order to hav...
Article rated 3.2/5.0
VTech Warranty
The good news is that VTech handle warranty claims directly to get issues resolved the fastest way possible.   Just their TecHelp Line by phoning 1 300 369 193 or email them at tcpsupport_au@vtech.com...
Article rated 3.1/5.0
Kodak Warranty Claims
The good news is that Kodak handle warranty claims directly to get issues resolved the fastest way possible. Just drop them a line below and give them your details and the issue and they will send wha...
Article rated 3.0/5.0
Medela Warranty Claims
Medela handle warranty directly to get issues resolved faster.
Article rated 3.1/5.0
Zazu Warranty
For us to submit a warranty claim to the manufacturer, they require the following:1.    A copy of the proof of purchase.2.    A photo of the serial number on the item (usually located on the inside of...
Article rated 3.1/5.0