For every Thule warranty claim, we need a photo of the batch sticker on the product and to identify the damaged part, using the Thule spare parts diagrams online:  https://www.thule.com/en-au/thule-support/spare-parts

That way we know what needs to be replaced and we can work out an appropriate solution.

Please ensure you provide us with this information so on your ticket so that we can get this resolved ASAP.