Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



 Category: You have NOT YET placed an order and have a question

Articles in this Category

Out of Stock Items
Out of Stock Items If an item such as Nursery Furniture is out of stock at both our own warehouse and the Manufacturer, it will be placed on backorder with both us and the Manufacturer. Our staff wil...
Article rated 3.2/5.0
How long does dispatch and delivery take?
Items are generally sent within 24 hours of payment being received as long as they are in stock. Once items are dispatched, regular delivery times apply - This excludes furniture items The majority o...
Article rated 3.4/5.0
Pick up your order from your Brisbane Store
BRISBANE PICK UP OPTION If you purchased from Bubs n Grubs, Their customers are welcome to pick up online purchase orders from the baby store which is located at Unit 4, 229 Junction Road, Morningsid...
Article rated 3.6/5.0
Do you ship items outside Australia?
At present we are only able to ship within Australia. We are looking at shipping to other countries in the future so stay tuned!
Article rated 3.9/5.0
What Payment Methods can I use?
We currently accept payment online via Visa, MasterCard or PayPal or Direct Deposit. By Telephone or in store Via Visa, Matercard, EFTPOS and Cash.
Article rated 3.4/5.0
What happens if I am not home at the time of Delivery?
All of our courier services have it covered if you are not at home at the time that they attempt to Deliver. Items sent by Australia Post eParcel (small items) will be left at your local post office ...
Article rated 3.7/5.0
Do you offer Lay-by?
We offer a Payment Plan on all brand new products for up to 30 Days even on our specials with no additional costs. If you would like a longer period such as 60 days - A non refundable 5% holding fee ...
Article rated 4.0/5.0
I live outside of Australia; can I order a gift for someone?
Yes, we can accept international orders if you wish to purchase items for friends or relatives living in Australia. 1. If paying via PayPal, place the Australian address in both the billing and shi...
Article rated 3.7/5.0
Can I pick up my order?
We (Baby Shop Support) Look after several baby stores. If you are purchasing from Bubs n Grubs, Yes, you can. Just add the item to cart, press the EDIT CART BUTTON, then provide your Post Code and y...
Article rated 3.6/5.0
How much is Postage / freight / Shipping on a product?
If you wish to find out the freight / postage / shipping cost for a product - just add the items you wish to purchase to cart and add your post code, then press the update button. The system will the...
Article rated 3.6/5.0