Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



 Category: You have already placed an order and have a question

Articles in this Category

What do I do if my product arrives damaged by the courier?
Transit insurance. If the product has been damaged during transit - do not sign for them when you receive them without checking the product. Transit insurance companies require you to check your...
Article rated 3.2/5.0
Returns Policy / Order Cancelations
We adhere to the guidelines set out by the department of Fair Trading. Below is a copy for your reference of our returns policy. Returns Policy You may seek a refund, credit or replacement if the prod...
Article rated 3.2/5.0
I would like to know when I will receive my order
We usually despatch orders the same day we receive them providing that the item is in stock and the order is received before 4pm. This excludes large items such as Baby Furniture. Online Trackin...
Article rated 2.3/5.0
I’ve purchased an item for another person and wish to remain anonymous – will my details be visible to the recipient?
We understand that you value your privacy and wish to have your personal information kept secure. Any personal information that we collect about you will be used and disclosed by us so that we can ...
Article rated 3.8/5.0
I would like to Change or Add items to my order that I have placed.
In most cases, if your order has not been dispatched already, we can add more items to your order or even change your order. eg. you may decide you want a different colour. Of course if we have speci...
Article rated 3.2/5.0
How do I cancel an order?
Cancellation of Orders Provided your items have not been shipped, you may cancel an order - however a 20% cancellation fee will apply. To Cancel an order, submit a questions/ticket via this support ...
Article rated 3.2/5.0
How do I change the delivery address on my order
Your delivery address is able to be changed, however only while your order remains unsent. To change your delivery address, submit a ticket using the support system with your Full Name used to make t...
Article rated 3.6/5.0
How do I go about getting a Tax Invoice?
Once your order has been placed, you will receive an email, with your Tax Invoice details, to your registered billing email address. Should you require another copy simply Sign In to your account and ...
Article rated 2.8/5.0
Warranty Assessment
Product Assessment
Article rated 2.4/5.0
What should I do if I have changed my mind and want to return a product?
Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or made an incorrect choice
Article rated 2.7/5.0
You must retain your receipt
In order to obtain a refund, exchange or to repair a product purchased from us, including those products which carry a manufacturer's warranty, you must have clear proof of purchase.
Article rated 2.9/5.0
Oricom Warranty Claims
The good news is that Oricom handle warranty claims directly to get issues resolved the fastest way possible. Just drop them a line on the number below and give them your details and the issue and th...
Article rated 2.7/5.0
Uppababy Warranty Claims
The good news is that Uppababy handle warranty claims directly to get issues resolved the fastest way possible. Just Submit at ticket on their Australian Help Desk and give them your details and the ...
Article rated 3.9/5.0