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 Returns Policy / Order Cancelations

Solution

We adhere to the guidelines set out by the department of Fair Trading.

Below is a copy for your reference of our returns policy.

Returns Policy

You may seek a refund, credit or replacement if the product:

1.Have a fault that could not have known about at the time of purchase and it is established it was not caused after the sale
2.Are not the same as the description provided by the salesperson or advertisement.
3.Are significantly different to the sample shown at the time of purchase.

Please note that it may be necessary for us to return the goods to the manufacturer for testing in order to determine whether or not you are entitled to a repair, exchange or refund. Please allow 1-2 weeks for return and testing to take place
 
You are not entitled to a refund, credit or replacement if:

1.You have changed your mind about the product;
2.You have made an incorrect choice;
3.You subsequently found you can purchase the same or similar product for a cheaper price elsewhere;
4.A defect was drawn to your attention before you purchased the product, e.g. when products are clearly labelled as second-hand or faulty.

Procedure for the Returning of Items

You can return the DOA or faulty item to us with the following steps :

•Submit a ticket using our online help desk with the details of the purchse and the reason of return.
•A staff member will issue you with a Return Authorised Number (RA). Please ensure you attach this Faulty Return Form in your return package. It will enable us to process your return promptly.
•Some items may require you to go to the post office to send it back.
•We will send a replacement unit or refund once we have received your return item and it has been assessed accordingly.
If the item is returned within the 7 day DOA period, we will cover the cost of return as well as the cost of replacing the item for you. Anything outside this period will have to be addressed via a Warranty Claim.

If you have any questions re returns, please feel free to email Contact Us for more information.

Cancellation of Orders

Provided your items have not been shipped, you may cancel an order - however a 20% cancellation fee will apply.

Colours

Despite every effort to accurately duplicate each product's color when scanned to our website or provided by the manufacturer in most cases, actual colors may vary. This can be due to monitor and/or video card differences. As most baby furniture is stained to show the natural timber look and not painted, slight colour variations might occur between different batches. These run to run variations are common to the manufacturing process, and within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used as a set(eg. a cot and a change table), that they all be ordered at the same time. We cannot be responsible for variances in these circumstances.

 
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